Southwest Adjusters is knowledgeable in full and partial investigations and adjustments for residential losses. We handle all types of residential losses, including fires and floods and other natural disasters and catastrophes.
From the beginning of the claim process to resolution, Southwest Adjusters documents all the damages to an insured’s home with professional empathy. While being as diligent as possible, the adjuster also must keep in mind his or her responsibility to the carrier. We have gone to great lengths to find, cultivate, and retain superb adjusters. We have a very strict timeline for contact and reporting. Insureds have multiple resources made available by Southwest and their insurance company to stay abreast of the claim.
We turn claims as soon as possible. We make immediate contact, schedule our appointments as soon as conveniently possible, we are on time, and complete thorough inspections.
Our adjusters then meet with the insured and complete a thorough inspection of all structures on a policy to evaluate damages related to their claim. They listen to the insured’s concerns and inspect accordingly. Without providing any claim specific details—as we aren’t allowed to discuss coverages with our insureds—they put the insured’s mind at ease with explaining how the claims process will work so they know the next steps to take. Many insureds have never filed a claim before so knowing the who, what, when, where, and how of a claim often is reassuring for a homeowner.